Position Summary:

Provide administrative, logistical support to IT staff including responding to emails, assigning problem or request tickets, scheduling IT staff, data entry, document imaging and other projects as needed.

 

Principal Responsibilities:

 Information Systems and Technology

  • Receive calls and e-mails from users and assist assigning and tracking support tickets.
  • IT duties such as password resets, account unlocks and other Active Directory updates.
  • Run reports and follow up with users to schedule maintenance.
  • Assist with documentation, organization and accessibility of IT inventory.
  • Scan, import, index and quality control documents into imaging system.
  • Present a professional demeanor that emphasizes customer service.

 

Document Imaging:

  • Preparing, sorting, indexing and scanning of documents
  • Handling time sensitive & confidential materials
  • Ability to learn scanning and document management software (Therefore)
  • Maintaining logs & report documentation
  • Handle multiple tasks/jobs simultaneously
  • Adherence to work flow procedures

 

Performs other duties as assigned:

  • May provide set-up support for meetings or special events as needed.
  • Assist with special projects as needed.

 

CSC Standards of Conduct:

  • Demonstrates a commitment to the mission and values of CSC.
  • Demonstrates respectful and effective communication with co-workers, residents, families and vendors.
  • Protects the privacy and confidentiality of information related to residents, families, staff and general CSC operations.
  • Communicates a positive image about CSC to the community.
  • Conducts him/herself in a safe manner by adhering to all safety practices, rules and standards throughout the work day.
  • Demonstrates the commitment to quality and proactively seeks to make improvements to systems and processes.
  • Maintains a professional appearance that is appropriate for his/her position.
  • Reports to work on time, completes time card accurately in Evoclock, provides advance notice for time off, and appropriately manages CTO time.
  • Demonstrates a commitment to integrity in work habits and use of CSC resources.
  • CSC’s mission and operations require that an employee is prepared to perform duties as assigned that may be outside his/her principal

 

Minimum Qualifications:

  • Must possess a High School Diploma.  Must have good PC skills including with MS Office Suite 2016.  MS Access or data entry experience a plus.  Must possess good verbal and written communication skills.

 

Working Conditions and Physical Demands:

  • Must be able to lift at least 40 pounds.

 Note:  Non-Essential Duties are noted with an asterisk.